Salesforce CRM system

Salesforce – the leading CRM system

With Salesforce’s CRM system, you can improve your customer experience, collaborate efficiently and maximise your productivity.

Deploying a centralised platform for efficient data management helps you improve customer relationships while at the same time optimising your processes and strengthening your business performance. As a consulting and integration partner for Salesforce software, Swisscom can help you find and implement the cloud or clouds that will best suit your needs.

The Salesforce platform supports both B2C and B2B companies with customer relationship management (CRM), customer service, marketing, e-commerce and IT. It provides your employees with a standardised, easily accessible overview of all customer data, simplifying internal communication and facilitating goal-oriented, efficient customer care.

Salesforce solutions from Swisscom bring you the customer experience of tomorrow, today. The Salesforce CRM system provides your employees with all the information they need in a secure and flexible infrastructure, allowing efficient digitalisation and rapid scaling of your business. Our team of digital transformation experts will be happy to advise you on how to perfect your sales journey and show you the capabilities and performance of an AI-controlled, 360-degree solution for your CRM marketing.

Data security and performance guaranteed

With Hyperforce, Salesforce's next-generation architecture, you can use all the applications and functions of your CRM system with data stored in Switzerland. This allows you to maximize data security and ensure compliance with legal and industry regulations.

You can scale quickly and globally as your business grows. Efficient data handling helps you increase customer satisfaction by providing all the information exactly where it is needed at every touchpoint in the customer journey.
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Strategic Alliance

Unlock the full potential of Salesforce with our professional services.

Why is Salesforce the right solution for your company?

Do you want to improve customer relationships, merge fragmented data and offer your customers the highest degree of personalisation? Create exciting, standardised omnichannel customer experiences with a system that combines all data on a single platform. Not only will this help you identify customer needs at an early stage, but it also ensures compliance.

Use Salesforce software to automate your workflows and to modernise and personalise customer relationships in order to boost customer loyalty while driving growth. This cloud-based application suite for marketing, sales, service and e-commerce provides a comprehensive, cross-industry platform for managing all aspects of a customer journey. AI-driven insights and customisable workflows help your company anticipate customer needs and deliver a personalised customer experience across the board.

Your benefits

  • Timely rollout: maximise your chances of success with Swisscom’s established project management methodology
  • Greater efficiency: automate repetitive tasks and use collaboration tools for effective collaboration
  • Rapid ROI: get a head start with Salesforce prototyping. Flexible solution that grows with the business

Our Salesforce portfolio

Typical Salesforce applications

360-degree customer view for CPG marketing campaign

Customer data platform (CDP) and direct marketing

A B2B customer platform for manufacturing

Customer portal and e-commerce

A unique in-store experience

Retail and clienteling customer experience

A transformative methodology for your Salesforce projects

Our Salesforce CX transformation methodology is a strategic approach to completing comprehensive or iterative projects. The methodology includes evaluation, consulting, planning, development and pilot phases. It focuses on identifying customer needs, innovation, end-to-end solutions, effective software development and a successful market launch. The methodology is combined with the Salesforce solution V2MOM (Vision-to-Value, Method, Obstacles, Measures) to ensure customer success.

Why Swisscom?

Customer experience

We help generate unique experiences across all channels and build long-term customer relationships.

Full-stack partner

We use our experience, creativity and innovation to manage the increasing complexity of IT and systems integration.

Project experience

Our proven CX transformation method lays the foundation for a successful implementation phase.

‘Salesforce redefines your customer journey and opens the door to new experiences.’

Frédéric Demierre, Head of Salesforce Practice, Swisscom

Our experts will be happy to answer your questions. Contact us.