Your Microsoft Dynamics ERP and CRM partner
Expert Microsoft Dynamics consulting for SMEs
ERP and CRM systems are crucial to the survival of SMEs as they facilitate the efficient use of company resources, especially in the face of growing competition and cost pressures. Lean, automated processes give you the freedom you need to respond swiftly and flexibly to new customer requirements and changing market conditions, and allow you to focus on your competencies.
Your benefits
- Efficiency: lean processes, automated processes, high data quality
- Security: reduced complexity and reliable planning
- Continuity: one provider with a wide product range and know-how
When is it the right solution?
Are you looking for an ERP or CRM system for your SME that grows with your company? Do you want to increase the efficiency of your SME, automate manual tasks and increase data quality at the same time? As your partner, Swisscom will help you get the most out of your modern ERP system, including CRM, at the highest level of security without investing in additional external experts.
Why Swisscom?
- Comprehensive range of products: proven expertise in the core system, ERP, CRM and beyond.
- Scalable service: from personal, individual consulting to the assumption of full project responsibility.
- Large partner network: teams of experts on any Microsoft topic.
Our service
Microsoft business applications overview
Your ERP system for SMEs can be easily and securely extended if necessary. Through the integrated software, you have extensive options and subject areas at your disposal, including CRM, AI, BI, cloud or collaboration.
Customer success stories
Modern ERP system with CRM, webshop and more
Legacy systems replaced by a new, fully integrated platform
Customer situation
A mail order company wanted to replace its existing IBM AS/400 system because it was already 35 years old and included around 30 interfaces. Some of the technologies were outdated and responsible for around 25 applications. The company was looking to standardise and use best practices, wherever possible, to efficiently process its volume of more than two million orders per year.
Our solution
Swisscom implemented a modern ERP platform for the front and back office. The core functions (finance, logistics) were supplemented with additional modules (CRM, automation, customer service, marketing) and completed with a full webshop integration (including product information management). The number of interfaces was reduced from 30 to 15.
End-to-end integration for bankruptcy proceedings
Centralised financial management for cantonal authorities
Customer situation
A cantonal administration was looking for an all-in-one solution to manage its bankruptcy mandates. This required a platform that integrates all information and works with the modern user interface in the form of a mobile app.
Our solution
Swisscom implemented a fully integrated centralised financial management system based on Microsoft Dynamics. This was supplemented by Kofax’s automated DMS solution, which enables administrative staff to work efficiently and provides a seamless customer experience. A custom app for the bankruptcy administrators rounded off the project.