Business process automation with Swisscom Automation

Automation Consulting Automate processes and free up space and resources  

Our Automation Consulting team will help you identify and automate repetitive tasks using the latest technologies.

Business process automation is the key to smooth, efficient and cost-effective process execution, freeing up your employees to focus on value-adding activities and customer service.

Process Automation as a catalyst for the digital age 

Customers today expect fast, error-free and cost-effective transaction processing over their preferred communication channel. To remain competitive, therefore, it is vital that new processes are standardised and automated as far as possible from the outset. Established business processes should also be reviewed and further optimised on an ongoing basis.

Early adoption of state-of-the-art automation technologies brings clear advantages within the market. Through common-sense digital process optimisation and automation, we aim to help you achieve sustained improvements to your balance sheet while also increasing customer and employee satisfaction.

Swisscom offers a comprehensive range of automation services, drawing on our extensive experience from both in-house and customer projects. We thus continue to improve our offering to bring you the very best automation consulting, development, infrastructure and operation services in Switzerland.

When is it the right solution?

Are your processes complex, time-consuming and costly? Do your employees have too little time for value-adding activities? Do standardised processes include too many manual interim steps? Then it’s time to think about Swisscom Automation.

Digital process optimisation and automation are integral to Swisscom’s business success. We started with Robotic Process Automation (RPA) in 2015 and now have a comprehensive range of smart process automation products. As a result of the more than 800 automation projects successfully implemented to date (including as a service), our customers have been able to cut their infrastructure, maintenance and licensing costs by up to 80%.

Could you use our expert help in addressing your business process automation challenges?

We have considerable expertise in:

  • Using state-of-the-art technologies such as process mining to identify automation potential and process problems
  • Leveraging machine learning, for example, to make data-driven decisions
  • Employing Robotic Process Automation (RPA), for instance, to automate process steps

Take advantage of our expertise and start your automation project with us.

Your benefits:

  • Process costs: our automation solutions will help you cut process costs by up to 80%.
  • Process quality: your processes are executed reliably, at the right time and with zero errors.
  • Productivity: your employees have more time to focus on value-creating activities.

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Our automation technologies

Robotic Process Automation

Automate digital workflows with the aid of software technology that uses rules to learn, imitate and perform human activities on the computer.  

  • Opening and closing customer accounts
  • Responding to customer enquiries
  • Collecting data, creating reports, logs etc.
  • Maintaining and improving data quality
  • Performing checks using the dual-control principle

Conversational Automation

Implement self-service, intelligent chatbots and voice bots to automate customer engagement and create personalised customer experiences.  

  • Analysing conversations with customers
  • Identifying customer concerns
  • Responding to customer enquiries
  • Triaging incoming enquiries and orders
  • 24-hour customer support

Intelligent Document Processing

Automate the capture, interpretation and processing of unstructured data from documents.  

  • Reading invoices
  • Reading financial reports
  • Reading statements of earnings
  • Reading tax returns
  • Reading forms and contracts

Machine Learning

Artificial intelligence (AI) is constantly learning and leverages data to help you make decisions faster.  

  • Predicting and recognising patterns
  • Image recognition
  • Voice recognition
  • Text recognition
  • Intercepting malware and spam
  • Detecting fraud

Test Automation

For the fast, automated execution of test activities with zero errors.

  • End-to-end testing
  • Acceptance testing
  • Backend testing
  • Reviewing tariffs and charges
  • Core network testing
  • IoT testing

Process Mining

Use process mining to visualise, analyse and optimise your business processes.  

  • Determining automation processes
  • Validating compliance
  • Harmonisation
  • Process simulations

Our automation services

Support to successfully establish and scale your solution.

Technical support for new or existing projects.

Specification, development and testing of your automation software.

Deployment and operation of automation solutions and suites.

Assumption of operation and support for your automation software and infrastructure.

Our services include the provision of heavily discounted licenses.

Why Swisscom?

A one-stop solution

We accompany you every step of the way in your automation project; from the initial consultation through to operation of the selected solution.

Maximum security

As Switzerland’s largest data processor, we meet the highest data protection and security requirements at all times.

Proven solutions

Established services that are used internally at Swisscom and by our customers on a daily basis.

“To date, Swisscom has successfully supported and/or implemented more than 800 automation projects.”

As of: November 2022

“We offer services for more than 20 automation solutions and suites.”

As of: November 2022

“Swisscom has over 60 automation experts to provide our customers with advice and support on a daily basis.”

As of: November 2022

Find out more

Our experts will be happy to answer your questions. Contact us.