ServiceNow: digitisation of business processes
Digitise and automate processes with ServiceNow services
Product including climate contribution
Get your company ready for the digital world: our end-to-end ServiceNow services will provide all the support you need to digitise your business processes.
Discover sustainable added value through our comprehensive ServiceNow services – combining automation, machine learning and artificial intelligence.
When is it the right solution?
Do you want to offer your stakeholders an optimum process experience and are you in need of applications to facilitate this? Are you looking for ways of working even more efficiently and strengthening customer loyalty?
Use our services to digitise your business processes, automate manual workflows and benefit from networked systems, and give your employees, partners and customers access to the data they need for their work at any time.
The first step
Swisscom offers added value via Plug&Play in the ServiceNow store
ServiceNow solutions
ServiceNow platform
One platform, one data model and one end-to-end architecture
One platform, one data model and one end-to-end architectureA single platform providing core functionalities, on which a full range of workflows can be supported with Gen AI, machine learning and key features. The resulting end-to-end digitisation remains flexible, consistent and secure. Data and process silos within your business can be eliminated through intelligent integration options.
Customer and industry workflows
Processing customer enquiries efficiently and consistently
Customer and employee experiences are optimised with our customer interaction management solution, which automates and improves communication across all channels, from initial contact through to problem resolution.
Our out-of-the-box industry data models support specific use cases for industries such as Financial Services, Insurance, Telco & Service Providers, Public, Healthcare, Manufacturing Industries, Energy & Utilities, Transport & Logistics and Retail.
Technology workflows
Automation and optimisation of technology services
Technology workflow applications support the end-to-end provision of services as well as the prevention of unexpected interruptions (for example in the areas of IT SM, IT OM and SecOps).
Employee workflows
Supporting employees in their day-to-day work
HR Service Delivery and Workplace Service Delivery increase productivity over the long term and boost employee satisfaction.
Operational excellence
Enabling company-wide collaboration
By using our applications, companies are able to centralise their service delivery, resulting in seamless operation. Functions such as Integrated Risk Management or Business Continuity Management enable employees to manage risks and system stability in real time.
Creator workflow
Straightforward workflow automation
With low-code or no-code, you can implement your customised end-to-end workflows on the ServiceNow platform.
Partnership
Why Swisscom?
Customer success stories
Central platform
Improve process efficiency
Customer situation
Historic applications such as Lotus Notes are expensive to maintain and no longer meet current and future requirements.
Our solution
The new requirements can be better met with the dynamic low-code process definition. Use the ServiceNow portal to control modern workflows for your customers and employees.
Service Management
Benefit from automation
Customer situation
The tool landscape in the company had become increasingly complex. At the same time, specific service workflows had to be aligned with core systems. The company was also lacking experts with a good understanding and clear procedures.
Our solution
With ServiceNow Customer Service Management, it is possible to automate an integrated, end-to-end workflow. The ServiceNow Agent Workspace gives employees access to enquiries and their status at any time, enabling optimum customer service.
Risk Management
Improve IT security
Customer situation
IT risk management needed to become even more reliable, allowing an immediate response to new risks and threats.
Our solution
The ServiceNow security dashboard provides an overview of IT risks and threats, allowing you to increase resilience, set priorities correctly and respond swiftly.