ServiceNow: digitisation of business processes
Digitise and automate processes with ServiceNow services
Product including climate contribution
Get your company ready for the digital world: our end-to-end ServiceNow services will provide all the support you need to digitise your business processes.
Discover sustainable added value through our comprehensive ServiceNow services – combining automation, machine learning and artificial intelligence.
When is it the right solution?
Do you want to offer your stakeholders an optimum process experience and are you in need of applications to facilitate this? Are you looking for ways of working even more efficiently and strengthening customer loyalty?
Use our services to digitise your business processes, automate manual workflows and benefit from networked systems, and give your employees, partners and customers access to the data they need for their work at any time.
The first step
Swisscom offers added value via Plug&Play in the ServiceNow store
ServiceNow solutions
ServiceNow platform
One platform, one data model and one end-to-end architecture
One platform, one data model and one end-to-end architectureA single platform providing core functionalities, on which a full range of workflows can be supported with Gen AI, machine learning and key features. The resulting end-to-end digitisation remains flexible, consistent and secure. Data and process silos within your business can be eliminated through intelligent integration options.
Customer and industry workflows
Processing customer enquiries efficiently and consistently
Technology workflows
Automation and optimisation of technology services
Employee workflows
Supporting employees in their day-to-day work
Operational excellence
Enabling company-wide collaboration
Creator workflow
Straightforward workflow automation
Partnership
ServiceNow
The Enterprise Service Management platform for Business Transformation.
Swisscom as leading service provider in Switzerland, offers the end-to-end services along the whole customer journey: from consulting and advisory to implementation as well as integration, support services and application operation and application management. We also build customers individual solutions based on ServiceNow.
Our certified experts, located in Switzerland as well as in EU, have specific industry knowledge, extensive process and service management experience. The Customer Satisfaction Index proof our successful and trustful relationship with customers along their projects.
Swisscom is the right partner for your business transformation.
Why Swisscom?
Customer success stories
Central platform
Improve process efficiency
Customer situation
Historic applications such as Lotus Notes are expensive to maintain and no longer meet current and future requirements.
Our solution
The new requirements can be better met with the dynamic low-code process definition. Use the ServiceNow portal to control modern workflows for your customers and employees.
Service Management
Benefit from automation
Risk Management
Improve IT security