In our interactive workshop, you and our experts will consider how to use artificial intelligence to make your customer service more efficient, resource-saving and customer-friendly, and how to continue developing it in the long term.
Intelligent voice dialogue systems are becoming increasingly powerful and can therefore be applied to ever more use cases, including in specialised areas. Especially in customer service, conversational AI ensures a better customer experience and efficient processes. But the optimal use of conversational AI varies from company to company: what does the use case look like for your company? And how can you use conversational AI to differentiate yourself from your competition? To answer these questions, the workshop is divided into the following parts:
In a five-hour workshop, you will work with our experts to develop an implementation strategy for conversational AI at your company. The results will be presented to you in a one-hour meeting and will subsequently be made freely available to you in written form.
After the workshop, you will receive a final report listing and evaluating your most important use cases for conversational AI, a technical and regulatory requirements catalogue based on the available information, and an example project plan for implementing a pilot project tailored to your needs.
You can choose to hold the workshop on your own premises or at Swisscom (Zurich or Berne).
Fixed price: CHF 4'800 (excl. VAT)
Including all expenses, the workshop day with 1-2 experts as well as preparation and follow-up.
Together, and on the basis of our proven customer-centric Rethink method, we will ensure the success of your business transformation.