Microsoft 365 services and management 

Get Managed Microsoft 365 easily and securely from the cloud

Managed Microsoft 365 helps reduce the time-consuming management of Microsoft M365 services from the cloud for you.

When using our service, you can rest assured that you are up to date at all times. With Managed Microsoft 365, you can use M365 services easily and securely. Our Microsoft 365 Management takes over service and incident management.

Reduced administration and operational effort

Reduce IT administration effort by sourcing Microsoft 365 services from the cloud as required and having them managed by Swisscom, freeing up time and resources to focus on your business and further hone your core areas of expertise.

Trust in our expertise and proven industry knowledge in all things Microsoft 365 and spare yourself time-consuming management tasks associated with Microsoft 365 services from the cloud. Benefit from:

  • Proactive information on innovations, changes and security-related topics
  • Analysis and advice on licence management optimisations
  • Timely, scheduled rollout of new Microsoft 365 features
  • Help with service faults and incident management
  • In-depth consulting and targeted assistance for IT security matters
  • Help and advice on protecting your identities and data

Certifications & awards

ISG Award 2024
ISG Award 2022

When is it the right solution?

Would you like to reduce the burden on your IT team and outsource the resource-intensive, complex management of Microsoft's 365 services from the cloud to our team of experts?

Give your employees the gift of time and focus on your core competencies. Swisscom is an experienced, reliable partner company that proactively supports you, ensuring that your employees can work safely and efficiently with Microsoft 365 at all times.

Your benefits:

  • Comprehensive service management and consulting
  • Increased productivity thanks to the fast, scheduled implementation of new functions
  • Free capacities for strategic tasks thanks to the use of external expertise

Our Microsoft 365 Management offer

Downloads

Select your service

Essential

Basic services with optional professional services

Would you like to manage Microsoft 365 yourself and only call in Swisscom Professional Services if required? Then the Essential service package is the option for you.

Enjoy the following range of services:

  • On-call service for Swisscom support services
  • Customer-specific information with recommendations for action (news, changes, services, security)
  • Expenses for consulting, service and incident management are invoiced on a time and material basis

Business

Monitoring and management of your M365 online services

Are you looking for a comprehensive managed service for your Microsoft 365 environment? Then the Business service package is the option for you. In addition to everything available as part of the Essential service, you will benefit from:

  • Management of Microsoft 365 Online Services, Azure AD, Exchange, SharePoint, Teams, Intune
  • Management of the Microsoft 365 app ecosystem (e.g. Planner, Teams, To-Do, etc.)
  • Management of MDM/MAM, autopilot (Intune) and all contractually selected options
  • Proactive service and incident management, including monitoring
  • Expenses for consulting, order and change management are invoiced on a time and material basis

Further managed service: Voice solution

Phone system management for your telephony solution

Do you want to ensure the smooth operation of your Microsoft Teams Telephony solution and effectively manage your Phone System? Let us manage and monitor your complex cloud configuration integrate it with your existing telephony component - regardless of where you source your connectivity solution and Teams Phone. Benefit from the following services:

  • Lifecycle & Incident Management for your Microsoft Phone system including User Profile Management
  • Monthly analysis and evaluation of call quality data and call success ratio as well as the identification of improvement measures
  • Comprehensive Swisscom Support as well as optional Microsoft Premium Support

Why Swisscom?

Many years of expertise working with companies of all sizes.

Around 250 certified engineers and many experienced consultants.

Optional needs-based support when implementing cultural change.

Find out more

Our experts will be happy to answer your questions. Contact us.