Remote maintenance

If access to your computer is required during telephone support

Link to remote maintenance

Quick

Secure

Easy

Security? Guaranteed.

At Swisscom Health, we place great value on data security and data protection.That’s why the remote maintenance tool is hosted at Swisscom, the connection is established exclusively via the Swisscom infrastructure and the data is transferred with end-to-end encryption.

Essentials for ensuring successful remote access

  • Your device/computer must be powered up and online.
  • You should know the relevant passwords.
  • You must have downloaded and opened the host package.
  • You must expressly agree to remote maintenance before establishing a connection.
  • Before launching remote access, please close any windows that are not relevant for support.
  • During remote maintenance, a remote maintenance field is visible on your screen.
  • You can end the remote maintenance at any time.
  • Data protection on our side is guaranteed.

Access live support in just a few steps