Operations control system for the emergency services

Fully integrated digital command operations

Digitalise your work processes with AVANTI software for the emergency services. Everything centres around our core application, the operations control system.

The AVANTI operations control system facilitates the professional handling of any emergency call and alarm situation. With intuitive user guidance, pre-programmed scenarios, checklists and an emergency call questionnaire, your dispatchers have everything they need to handle events efficiently.

AVANTI can be used to digitalise the entire process, from emergency and alarm response to event follow-up and documentation. Take advantage of the geographic information system to assess the situation on the ground and keep track of all available resources. Use active routing to send responders to the incident location. Mobile apps support the real-time sharing of photos, logs, status messages and more between your operations centre and the first responders.

The crew scheduling module helps with the planning and deployment of emergency personnel, and has interfaces to all standard time recording systems and Microsoft Outlook. The duty roster ensures that the right resource is mobilised at the right time.

The materials management module supports the management of clothing and equipment such as firearms, life jackets, medicines, vehicles, office materials and other required material, and ensures that any material used during a deployment is correctly accounted for.

AVANTI is the central operations control system for any emergency service organisation and the data hub for all incident-related information, bringing together data on people, the organisation, companies and property. It also provides interfaces to standard HR and peripheral systems (telephony, alarm systems, radio, video, etc.) to facilitate seamless integration into the IT landscape.

The AVANTI on-premise solution is designed to reduce the complexity of incidents, offering intuitive and simple operation to support your employees effectively in their day-to-day work.

When is it the right solution?

Are you looking for a proven software solution to digitalise the business processes of your emergency and rescue service or related organisation? Do you want to digitally coordinate emergencies, shorten response times, structure communication with emergency service personnel and use mobile devices?

Plan and coordinate your emergency service personnel and manage your resources with the aid of real-time data. Take advantage of the standardised questionnaires and end-to-end documentation, to handle incidents and situations efficiently. The complementary application landscape for the emergency and rescue services has more than 150 interfaces to other systems.

The on-premise installation is highly available and redundantly designed to ensure 24/7 operation for customers. We deliver the modular software and offer third-level support in the three national languages.

Your benefits:

  • A one-stop solution with complementary application landscape for the emergency and rescue services
  • Modular design for the seamless exchange of information with third-party systems
  • Mobile devices and apps for real-time interaction between the operations centre and the first responders

Your path to AVANTI

Our operations control system and the additional applications at a glance

AVANTI operations control system

An emergency call has the highest priority. For assistance to be provided where it is needed most and without error, rapid communication and the correct deployment of all resources are essential.

  • End-to-end range of solutions with comprehensive, secure software modules for the emergency services
  • Used in 14 operations centres and more than 4,000 workstations of the police and rescue services
  • The operations control system is complemented by the AVANTI office solutions and covers all emergency service organisation requirements
  • AVANTI can be easily integrated into an existing system environment

AVANTI GIS

To ensure the successful management of emergency service operations, the control room requires an up-to-date, comprehensive graphical overview of the situation on the ground at all times.

  • Visualisation of location-tracked emergency service personnel and vehicles and of location-based information
  • Presentation of decision-making tools and changing situations in the geographic information system (GIS)
  • Intuitive use, modern maps and graphical dispatching
  • Seamless integration of a wide range of maps, which are also available online

AVANTI tracker app

Operations management requires an up-to-date overview of the first responders and resources at all times. This is achieved using the smartphone app, which transmits location data for visualisation in a geographic information system.

  • The app user has full control over whether or not their data is tracked, and when
  • Battery-saving technology that runs in the background on a smartphone
  • Operations management has real-time visibility of available resources at all times

AVANTI crew scheduling

AVANTI crew scheduling offers a modern planning and controlling tool for rapid and straightforward duty roster scheduling and on-call planning for the resources of an organisation.

  • Simple rule checks for efficient duty roster scheduling and on-call planning
  • Modern user interface with extensive configuration options
  • Different views (days, weeks, months, years) and practical print templates
  • Interfaces to Microsoft Outlook and the most common time recording systems

AVANTI materials management

AVANTI materials management is a standalone application for managing and deploying all materials.

  • Separate web shops for clothing, office supplies, consumables and rental materials
  • Warehouse management and material control
  • Fully integrated into the AVANTI product landscape, but can also be used as a standalone application

Possible applications of AVANTI

Every second counts in an emergency, whether it’s an emergency call or an alarm response. The AVANTI operations control system is intended for the efficient management and effective handling of a wide range of emergency scenarios, including those illustrated below.

Traffic accident involving an animal

Operations control system for emergency call handling

An accident is reported via the emergency number 117. Running through all the questions on the screen in front of her with the caller, the dispatcher quickly and reliably gathers the information required. She now knows what happened, who was involved and where the accident took place. The caller is known through geopositioning and telephone directory listing. The dispatcher then uses a checklist to initiate the appropriate measures.

A patrol unit is only 5 minutes from the incident location and is immediately alerted and given all necessary data. At the same time, the local gamekeeper and the most suitable towing service are mobilised. All processes and data are logged in an audit-compliant manner and documented securely.

Bank robbery

AVANTI alarm reception

Ski accident in the mountains

AVANTI integration NG112

What our customers say

‘ The AVANTI software solution is one you cannot live without after a very short time.’

Uri Cantonal Police Operations Centre

Learn more

Why Swisscom?

Swiss

Software developed in Switzerland for the requirements of our emergency services.

Established

State-of-the-art, modular software, which is already in successful use in 14 operations centres and more than 4000 workstations.

Reliable

Geo-redundant, fail-safe on-premise installation with trilingual 3rd-level support for 24/7 operation.

Our experts will be happy to answer your questions. Contact us.