The AVANTI operations control system facilitates the professional handling of any emergency call and alarm situation. With intuitive user guidance, pre-programmed scenarios, checklists and an emergency call questionnaire, your dispatchers have everything they need to handle events efficiently.
Are you looking for a proven software solution to digitalise the business processes of your emergency and rescue service or related organisation? Do you want to digitally coordinate emergencies, shorten response times, structure communication with emergency service personnel and use mobile devices?
Every second counts in an emergency, whether it’s an emergency call or an alarm response. The AVANTI operations control system is intended for the efficient management and effective handling of a wide range of emergency scenarios, including those illustrated below.
Operations control system for emergency call handling
An accident is reported via the emergency number 117. Running through all the questions on the screen in front of her with the caller, the dispatcher quickly and reliably gathers the information required. She now knows what happened, who was involved and where the accident took place. The caller is known through geopositioning and telephone directory listing. The dispatcher then uses a checklist to initiate the appropriate measures.
A patrol unit is only 5 minutes from the incident location and is immediately alerted and given all necessary data. At the same time, the local gamekeeper and the most suitable towing service are mobilised. All processes and data are logged in an audit-compliant manner and documented securely.
AVANTI alarm reception
AVANTI integration NG112