Leisure insurance on subscription

Cancellation cover must be arranged before the start of the trip and is possible even very shortly beforehand, provided that the insured event has not yet occurred when the insurance is taken out.

SOS assistance can still be arranged even during the trip.

If you have medical confirmation that you are unable to commence your trip due to illness or injury, you should cancel the trip with the organiser and notify your insurer as soon as possible.

You can report a claim online with ERV: For cancellation costs(opens in new tab), for SOS Assistance(opens in new tab) or alternatively you can contact ERV's Claims Service by telephone or e-mail: Phone +41 58 275 27 27, schaden@erv.ch.

Claims must be accompanied by a medical certificate and receipts for the costs incurred (cancellation costs and fees).

If a trip or leisure activity has to be cancelled, curtailed or extended owing to unforeseeable, serious complications during pregnancy, the insurance will cover cancellation costs and additional costs of extending the trip up to your selected level of cover.

If an insured person suffers from a chronic medical condition, the insurance is generally valid and the insured costs will be covered for unforeseeable events provided that the chronic condition does not present a barrier to participation in the trip or event at the time of booking and/or the time of arranging the insurance. As evidence of this, anyone with a chronic condition must obtain a medical certificate confirming their fitness to travel immediately before booking travel services.

COVID-19 is no longer classified as a pandemic. A COVID-related illness is therefore treated in the same way as the flu, for example.

Cover excludes events caused by a pandemic.

You can report a claim online with ERV: For cancellation costs(opens in new tab), for SOS Assistance(opens in new tab) or alternatively you can contact ERV's Claims Service by telephone or e-mail: Phone +41 58 275 27 27, schaden@erv.ch.

Yes, family leisure insurance also covers children who live in the same household. The insurance also covers children under the age of 18 who do not live in the same household.

Be sure to take out both cancellation cover and SOS assistance. The two components complement each other perfectly.

There are different providers for both types of coverage, e.g. health insurers or credit card providers. Check your existing cover before taking out a new policy.  

The leisure insurance policy offers worldwide protection.

The difference is in the duration of the cover. With annual insurance, you are covered for 365 days after taking out the policy. Single trip/event leisure insurance only covers you for your chosen time period.

Our leisure insurance has two components: cancellation cover and SOS assistance. Rega is not an insurance company. We advise you to contact Rega to find out the benefits to which you are entitled as a patron.

Leisure insurance can be taken out for a maximum of 22 days. Season tickets or other passes usually exceed this and are therefore not covered.

No, Swisscom sure leisure insurance does not cover luggage. However, luggage is often covered under household contents insurance. We advise you to your policies in this regard.

If you miss your flight due to a public transport cancellation or delay, leisure insurance will cover additional costs incurred up to the amount stated in the policy. 

There are three levels of cover available for cancellation, depending on the insurance duration. Limits for SOS assistance range from CH  1,500 up to unlimited, depending on the level of cover. For more details, check our online premium calculator and the last page of the General Terms and Conditions .