Internet & WLAN support

Set up, use, resolve problems: find instructions, tips and direct assistance.

​ Frequently searched topics

Setting up Internet

Slow or no Internet

Fibre‑optic expansion

Information about Internet devices

Connecting devices to WLAN

​ Other topics

Change your Internet subscription

Current error messages

Information about WLAN‑Box

WLAN‑Box positioning and setup

Energy‑saving tips

Box replacement

WLAN name and password

Better Wi‑Fi reception at home

4 tips to optimise your WLAN(opens in new tab)

Payment and parental controls

New

WLAN-Box 5

Compact and powerful: For stable and fast Wi-Fi in all rooms.

New

WLAN-Box 5 Pro

The upgrade for maximum Internet speed and top performance for gaming and home office.

Get support

Möchten Sie etwas bestellen?  Wir beraten Sie

Manage in My Swisscom

Manage your Swisscom products and services in your personal account.

Open My Swisscom(opens in new tab)

Chat with Swisscom

Chatbot Sam helps you instantly, any time. If Sam can’t help, a Swisscom employee will take over.

Start Chat

​

Ask the community

Get personal support from experienced Swisscom customers.

Go to the community(opens in new tab)