Active support for solutions

Business & IT Consulting, Integration, Operation
A forward-looking strategy for your ICT platform

  		 Optimise your processes and costs

Our experience helps you get ahead

An ICT solution must have a high level of availability and provide the highest level of service quality possible. We operate and maintain your infrastructure so that you can concentrate on other important tasks and not need to concern yourself with ICT matters.

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Professional Services

Our Professional Services offer you advice, planning, implementation and training services for tailored data, voice and multimedia communications solutions, regardless of whether you are looking to implement new communications platforms, perform expansions or integrations. With the experienced specialists of Swisscom, you are in good hands.

More about Professional Services

Customer Service Manager

As your personal point of contact, the Customer Service Manager is familiar with your solutions, manages them together with you, and suggests optimisations. This enables you to have an overview of your ICT systems at all times and ensures that you are prepared for future challenges.

More about Customer Service Manager

Overview of service variants

With all variants you are assigned a contact who will notify you of current technical developments, advise you of potential optimisations, and answer any questions that cannot be answered via the standardised channels and processes. Depending on the service variant selected, we also provide other services.

Basic

  • One online service meeting a year

Extended

  • Two service meetings a year
  • Two standard reports (analysis and discussion during the related service meetings)
  • Lifecycle Management
  • Continual Service Improvement
  • Capacity Management
  • Availability Management

Standard

  • One service meeting a year
  • One standard report (analysis and discussion during the related service meetings)
  • Lifecycle Management
  • Continual Service Improvement

Professional

  • Four service meetings a year
  • Four standard reports (analysis and discussion during the related service meetings)
  • Lifecycle Management
  • Continual Service Improvement
  • Capacity Management
  • Availability Management
  • Risk Map
  • Continuity Actions