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My Service All-in Standard
Support for the following devices is included in My Service All-In Standard:
 
  • Computer
  • Tablet
  • Smartphone
  • Smart Watch
  • Home devices etc.

Device setup

  • Configuration of user and security settings
  • Installation, setup and explanation of apps and programs
  • Connection of devices to the Internet
  • Configuration of multiple devices (e.g. smartwatch with smartphone)

Troubleshooting and device optimisation

  • Resolution of issues with devices and apps
  • Virus removal
  • Clearing and clean-up of device storage
  • Operating system update
  • Optimisation of computer settings for gaming

Home networking

  • For Internet, TV, fixed network, printer and Smart Home
  • Optimisation of device positioning and connection
  • Basic configuration of user and security settings
  • WLAN optimisation

Data management

  • For Internet, TV, fixed network, printer and Smart Home
  • Optimisation of device positioning and connection
  • Basic configuration of user and security settings
  • WLAN optimisation

Virus protection and security

  • Virus check and removal
  • Installation of software to protect against viruses, hackers and phishing
  • Checking and adjustment of security settings

Support at a Swisscom Shop and remote support are included in the subscription. On-site support will incur a service fee of CHF 40.–/15 minutes. Travel expenses of 80.– are included in the subscription.