New functions in the Wholesale portal
In the last customer satisfaction survey, customers expressed a desire for additional information and clarity regarding the various deadlines when tracking new orders in our wholesale portal.
We are therefore delighted to introduce the following new functions:
New portal functions for CES orders
Tracking mode:
We have introduced a new tracking mode for all CES orders. This mode uses color coding to make it easier for you to differentiate between the various deadlines. Blue stands for network expansion, green for in-house installation and purple for CPE installation or on-site testing.
Improved detailed view of the CES order:
In addition to the tracking mode, the detailed view of the CES order now shows additional dates such as the provisional and realistic network expansion date, as well as further information on the in-house installation update.
Status modal:
The new status modal gives you a better overview of the status of your orders. You can see at a glance which tasks have already been completed, which are still outstanding and what we are currently working on.
In-house installation improvements:
We proactively keep you up to date on the status and any schedule changes during the in-house installation. We will also proactively inform you if there is no feedback from installation partners.
For the time being, these functions are only available for CES orders. We will also be making them available for CLS orders shortly.
An outlook on the next planned adjustments:
We are constantly adapting our portal to the current situation and new requirements.
This year, we are planning to introduce order processing for the " Colocation and building infrastructure " product. In future, you will be able to order and customize space, energy and cabling via the Wholesale Portal. In addition to this option, the specific inventory data for the respective co-locations and the situation plans will also be available online.
The functions for ordering escorted access will also be expanded. For example, an overview of current and completed orders.
Badges and keys can now also be requested via the Wholesale Portal. The corresponding order form can be found in the Wholesale Portal under "Collocation".
We will inform you about the new functions and the release date in our Wholesale Portal Release Notes, which can be found online.