AI

How can companies from all industries use artificial intelligence (AI) to strengthen their market position? Powerful systems enable efficient business processes, conserve resources and facilitate new business models. With AI, every email ends up in the right inbox, customer advisers can respond to customer requirements in a more targeted manner, and contract analysis is simplified for HR. Artificial intelligence innovations, trends and real-world examples.

The Swisscom Digital Lab conducts research on secure generative AI and more

Swisscom Digital Lab: secure AI for the future

In the Digital Lab, Swisscom conducts research into artificial intelligence solutions that help improve its own processes while also benefiting customers. In the second part…

Swisscom Digital Lab: the source of AI innovation

In the Digital Lab, Swisscom conducts research into artificial intelligence solutions that will help improve its own processes while also benefiting customers. In the first…

Generative AI for public authorities and administrations: getting started (two people having a discussion in front of screens in an office)

AI in public authorities and administrations: getting started

Generative artificial intelligence is an ideal tool for public authorities and administrations given the large volume of documents they deal with. But the challenges are…

How AI and NLP are modernising customer service (man on mobile phone, looking at screen)

How AI is revolutionising customer service processes

While product and service quality is a key competitive factor these days, so too is optimal customer service. Artificial intelligence and natural language processing are…

Generative AI in business: examples (woman in front of notes)

Generative AI in business: use cases and best practices

Generative AI is a rapidly emerging technology that companies can leverage to increase their efficiency and develop new applications. But how can organisations make good…

BLS Cargo uses machine learning and a data lake to forecast freight train arrival times.

How BLS is on track for the future – thanks to machine learning

Machine learning can’t prevent BLS Cargo from experiencing delays. But it can, at least, make more reliable predictions and thus make logistics more efficient. This…

Anne-Sophie Morand, Data Governance Counsel, Swisscom

‘Well-thought-out AI governance enables companies to better position themselves’

Artificial intelligence brings great opportunities – and risks – for organisations. Anne-Sophie Morand, lawyer and Data Governance Counsel at Swisscom, explains in the interview how…

Christof Zogg speaking on artificial intelligence

Artificial intelligence in companies: ‘Business stakeholders can no longer avoid it’

Artificial intelligence offers companies great potential to increase their efficiency, develop more innovative products and make better strategic decisions – and thus gain a competitive…

A woman in a company works on a laptop with Microsoft Copilot for M365.

How companies benefit from Microsoft Copilot for M365

With Copilot for Microsoft 365, Microsoft integrates artificial intelligence directly into the Microsoft 365 environment. But what can Copilot do, and what do companies need…

Philipp Kristian talks about trust in a digital world

‘Trust enables us to do great things. It is the basis of strong leadership, and it brings us together’

In this interview, author and speaker Philipp Kristian talks about trust as a solution and a driver of future success in a complex digital world.…

‘Swiss fintech start-ups are world class’

Johs. Höhener has been publishing the Swisscom Fintech Start-up Map for the past six years. He is an expert on trends and developments in the…

Gerd Leonhard on ethics in the IoT and artificial intelligence.

‘We need to dial down the fear’

The future will be better than we think, claims futurist Gerd Leonhard. Ultimately, managing digital transformation is in people’s own hands – however, everyone needs…